Privacy policy

This Privacy Policy explains how NOVA IPTV Premium ("NOVA," "we," "us," or "our") collects, uses, stores, and protects personal information when you visit our website, activate a device, manage playlists, or otherwise interact with our media player services.

NOVA IPTV Premium is a media player application. We do not provide, host, or distribute television channels, movies, or other media content. Any content you access through the app is supplied by playlists you or your provider add.

The data controller responsible for your personal information in connection withNOVA IPTV Premium is the operator of the service accessible at www.novaiptvpremium.com.

For privacy-related inquiries, contact us at support@novaiptvpremium.com.

We may collect the following categories of information:

• Device identifiers: MAC addresses and device names submitted during activation or playlist management.
• Account credentials: Device keys, reseller login details, and administrative credentials where applicable.
• Playlist configuration: Playlist names, types, and encrypted connection details for Xtream Codes or M3U sources you provide.
• Contact information: Name, email address, and message content when you contact support.
• Technical data: IP address, browser type, operating system, language preference, and approximate usage timestamps.
• Support records: Correspondence, ticket history, and diagnostic information you choose to share.

We use personal information to:

• Register, authenticate, and manage activated devices.
• Store and synchronize playlist settings you configure.
• Provide customer support and respond to inquiries.
• Process reseller registrations and manage partner accounts.
• Detect, prevent, and investigate fraud, abuse, or security incidents.
• Enforce our Terms of Service and applicable policies.
• Improve reliability, performance, and user experience of our services.
• Comply with legal obligations and respond to lawful requests.

We do not use your information to acquire, curate, or deliver third-party media content.

Where applicable under the General Data Protection Regulation (GDPR) and similar laws, we rely on the following legal bases:

• Contract performance: Processing necessary to provide device activation, playlist management, and support you request.
• Legitimate interests: Securing our platform, preventing misuse, and improving our services, balanced against your rights.
• Legal obligation: Retaining records or disclosing data when required by law.
• Consent: Where required for optional cookies or marketing communications, which you may withdraw at any time.

When you activate a device, we store the MAC address, optional device label, activation status, expiry date (if applicable), and timestamps of registration and last use. Device keys are stored using one-way hashing where possible.

MAC addresses are used solely to identify your player for licensing, authentication, and support. We do not use MAC addresses for advertising profiling.

Playlist credentials and URLs you submit are encrypted at rest. We access this data only to validate connections, display your configured playlists, and troubleshoot issues you report.

Uploaded M3U files are stored in secure cloud storage with access restricted to your device account and authorized administrators. You may delete playlists at any time through the manage-playlists portal.

We are not responsible for the content, legality, or availability of streams contained in user-provided playlists. See our Content Disclaimer for further details.

Our website uses cookies and similar technologies for essential functions such as language selection, theme preference, and session management. We may also use analytics cookies to understand aggregate usage patterns.

For detailed information about the cookies we use and how to manage them, please read our Cookie Policy.

We do not sell your personal information. We may share data with:

• Infrastructure providers: Cloud hosting, database, and storage vendors that process data on our behalf under contractual safeguards.
• Authorized resellers: Partners who activated your device, limited to information necessary for license management.
• Legal and safety recipients: Authorities or parties when required by law, court order, or to protect rights, safety, and security.
• Professional advisers: Lawyers, auditors, or insurers bound by confidentiality obligations.

All service providers are required to handle data consistent with this policy and applicable privacy laws.

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer period is required by law.

• Active device records are kept while your license remains valid and for a reasonable period afterward for support and audit purposes.
• Support tickets are retained for up to twenty-four months unless deletion is requested earlier.
• Security logs and rate-limit records are typically retained for ninety days.
• Deleted playlists and associated credentials are removed from active systems within thirty days, subject to backup rotation schedules.

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You may also withdraw consent where processing is consent-based.

To exercise these rights, email support@novaiptvpremium.com with sufficient detail to verify your identity and locate your records. We respond within the timeframe required by applicable law.

If you are in the European Economic Area, you may lodge a complaint with your local data protection authority.

We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit and at rest, access controls, audit logging, and regular review of security practices.

No method of transmission or storage is completely secure. You are responsible for safeguarding device keys, reseller passwords, and playlist credentials. Notify us promptly if you suspect unauthorized access to your account.

Your information may be processed in countries other than your own, including where our service providers operate data centers. When we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms recognized under applicable law.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

Questions about this Privacy Policy may be directed to support@novaiptvpremium.com or via our Support center.