Refund policy

This Refund Policy explains how refunds work for NOVA IPTV Premium. This website does not sell licenses or credits online. There is no checkout, order number, or payment processor on the portal.

Almost all licenses are sold by resellers. Credits that resellers obtain from the owner are governed by the Reseller agreement.

If you bought a license from a reseller, refund requests go to that reseller, not to NOVA. The reseller sets their own commercial terms with you.

We may confirm whether a device is activated or licensed if the reseller or you contact support with the MAC address. We do not override the reseller's sale or issue money back for a reseller transaction.

Credits (activation points) that a reseller obtains from the owner are not refunded. Unused credits do not expire, but they are not paid back except where required by law or where the owner has agreed otherwise in writing. This matches the Reseller agreement.

Direct sales from NOVA to end customers are not offered on this website at this time. When that channel exists, the refund conditions for those purchases will be published in this section (eligibility window, what counts as unused, and how to contact us).

Until then, do not assume a 14-day or any other direct refund from NOVA.

NOVA does not refund in these situations:

• Reseller credits purchased from the owner (see above).
• Licenses sold by a reseller — ask that reseller.
• Termination for a violation of our Terms of Service.
• Problems caused by third-party playlists, internet connectivity, or incompatible hardware.
• Change of mind after a device has been successfully activated and used.

If you are an end customer:

1. Contact the reseller who sold you the license.
2. Give them your MAC address and what you paid them.

If you are a reseller asking about credits, email support@novaiptvpremium.com. Credits are not refunded as a rule; that contact is for account questions, not a payment reversal.

We may update this Refund Policy from time to time. Changes apply after they are posted, unless consumer protection law in your jurisdiction requires otherwise.

Questions: support@novaiptvpremium.com.