Support center

No. NOVA IPTV Premium is a media player only. You must add your own playlist from a provider you trust. We do not supply, host, or distribute any media content.

Open the app on your TV or mobile device and go to Settings or the home screen. Your MAC address is displayed there. Enter it on the Activate device page to register.

We support Xtream Codes API logins and standard M3U/M3U8 playlist URLs. You can also upload M3U files up to 20 MB through the manage-playlists portal.

Each activated device supports up to five playlists. You can switch between them in the app and manage them from the web portal.

Playback quality depends on your internet connection, device performance, and your playlist provider. Try a wired connection, restart the app, and verify the playlist works in another player. Contact your provider if streams fail everywhere.

Each device requires its own activation with a unique MAC address. Licenses are not transferable between devices unless explicitly permitted by your reseller or purchase terms.

Sign in at Manage playlists with your MAC address and device key. Choose Add playlist, select Xtream Codes, and enter the server URL, username, and password from your provider.

In Manage playlists, choose Add playlist and select M3U upload. Name your playlist, choose the .m3u or .m3u8 file (max 20 MB), and submit. The file is stored securely and linked to your device.

Pending devices may be awaiting license activation from your reseller. Blocked devices were suspended for policy violations or payment issues. Email support with your MAC address for assistance.

Open the app Settings and enable parental controls. Set a PIN and choose which categories require the PIN. Parental controls filter access in the app but do not classify third-party content.

Yes, when your playlist provider supplies electronic program guide data and catch-up archives. Availability varies by provider and channel.

Yes. Fire TV users can sideload the APK after enabling apps from unknown sources. See our Fire TV tutorial for step-by-step instructions.

Refund eligibility depends on how and when you purchased your license. See our Refund Policy for details. Direct purchases may qualify within 14 days if the license was not activated.

Contact our sales team through the Contact page with your company details and expected volume. Approved resellers receive dashboard access and device quota per our Reseller Agreement.

Yes. Playlist credentials and URLs are encrypted at rest. We access them only to validate connections, display your playlists, and troubleshoot issues you report.

Provide your MAC address, device type, playlist type (Xtream or M3U), a description of the issue, and any error messages. Screenshots help us resolve problems faster.